All guests entering The Green Planet are subject to the policies and guidelines as set forth by The Green Planet Management.
Entry into The Green Planet is only possible with a valid ticket. Guests must be able to present their ticket upon request.
Children must be supervised always, by an adult or someone 16 yrs or older. Adults are responsible for the care and conduct of the child in their care. The Green Planet reserves the right to change adult age requirements should they believe a child/s requires additional supervision.
Child rate is applicable for ages 3 to 12 years. Adult rate is applicable to age 13 years and above. The Green Planet reserves the right to request for proof of age.
Guests must follow all posted and verbal safety instructions provided by The Green Planet team members.
Food and beverage is not allowed inside the facility.
The Green Planet reserves the right to temporarily close the facility for the purposes of maintenance or private events without prior noticeor any compensation.
Guests should not leave any valuables or personal belongings unattended. The Green Planet is not responsible or liable for any lost, stolen or damaged property.
The Green Planet is a smoke-free facility.
Guests can be held responsible for damage to The Green Planet property and damage to the person or property of other guests.
Respectful attire must be worn always. The Green Planet reserves the right to refuse admittance to guests with inappropriate attire.
The Green Planet management reserves the right to refuse admission or reject a valid ticket holding guest, if in the management’s opinion, that guest may pose a risk to the safety of other guests and animals or affect their enjoyment within The Green Planet and / or affect the normal operation of The Green Planet.
The Green Planet management accepts no liability and is fully and effectively indemnified by the ticket holding guests always against any liability which includes but is not limited to losses, costs, claims, demands, actions, damages, legal and other professional fees and expenses.
The Green Planet is bound to UAE rules and laws and will follow the justice system as instituted by the UAE.
For the health and safety of our plants and animals, please refrain from touching, handling, feeding or harassing these delicate species.
Please be aware that we regularly maintain a temperature of 24-27 Degrees Celsius and maintain a humidity level of approximately 75%.
We do allow selfie sticks and standard tripods at our discretion (Without flash).
For Infants (under 3) we will require a proof of age. If at the time of entry, the infant is 3 or above, we will require the responsible adult to purchase a correct ticket at the gate.
Children under 13 needs to be accompanied by an adult 18+ and must be accompanied by a responsible adult at all times and will not be allowed to leave The Green Planet Dubai without their parent or guardian